FAQs and Support
How can I contact you?
You can contact our customer service team on +44 (0)20 7219 3890 or firstname.lastname@example.org. Our office hours at 9.30am - 5.30pm, Monday to Friday.
What personal data do we hold?
As part of the e-commerce service at Parliament we collect a range of important information. We will not use this for anything other than your transaction with us - unless you have actively opted in to our marketing correspondence.
These items of personal information are: email address, first name, last name, shipping and/or billing - address and postcode, phone number (optional), payment card number, cardholder name, expiry date and CVV number.
How can I have my personal data removed?
To have all your personal information removed from our system please contact email@example.com
Are all Houses of Parliament products available online?
Unfortunately not all Houses of Parliament products are available online, but many items from the shop are available to order from our customer service team on +44 (0)20 7219 3890
Is it possible to order Parliamentary documents?
Although most documents are no longer printed, we can arrange to have most current documents printed on request. Please send an email with your requirements to firstname.lastname@example.org. Staff will research the availability of the document and quote a price before asking if you would like to go ahead with your order. Payment will be taken in advance for print on request items.
Do you stock Parliamentary documents?
We stock House of Commons Hansards and House of Lords Hansards. Other documents are available either by pre-order for publications such as the Budget Papers or via a print on request service. Please send an email with your requirements to email@example.com.
Can I place an order online for an Educational Visit?
Yes. If you are visiting Parliament with a school or other educational institution you can place your order online and collect from the Education Centre on your visit. All our souvenirs for educational visits can be found in one place here.
Placing an order
Do I have to signup to place an order?
No, you do not have to signup to place an order. You can simply select ‘Check Out’ from the Shopping Basket page and continue without registering. You will need to provide an email address to receive your order confirmation.
How can I tell if my order has been successful?
After placing an order you will receive a confirmation email from firstname.lastname@example.org
Can I cancel or change my order?
Please contact our customer service team on +44 (0)20 7219 3890 or email@example.com where we can arrange a cancellation, refund or exchange.
What types of payment do you accept?
We currently only accept Visa and MasterCard
When is payment processed?
Payment is processed once your order is placed and you have received your confirmation email.
Do I have to pay VAT?
All online orders including orders sent internationally are subject to UK VAT
Do you ship products internationally?
Yes, please visit our Delivery page for pricing.
How do I know when my order has been dispatched?
You will receive a dispatch email from firstname.lastname@example.org as soon as your order is dispatched.
Can I change the delivery address after I have ordered?
If your item has not yet been dispatched please contact us on +44 (0)20 7219 3890 or email@example.com so we can change the delivery address
What happens if I’m not in when the parcel arrives?
The delivery driver will attempt to leave a card if you are not in, advising you to collect your parcel at your local Post Office.
Do deliveries need a signature?
Most UK deliveries won’t require a signature. Deliveries to overseas addresses, however, will often require a signature.
Are there any types of products that can’t be delivered to my country?
This will depend on your own countries customs regulations and some items may have restrictions.
Can I send orders to multiple addresses?
If you would like to send your order to multiple addresses please call us on +44 (0)20 7219 3890 or email firstname.lastname@example.org - delivery charges will apply to each location.