parliament.uk

Delivery and Returns

Delivery

Christmas 2018 Last Order Dates

 Country/Continent Date
United Kingdom - Expedited delivery 12pm, Thursday 20th December
United Kingdom - Standard delivery Tuesday 18th December
USA, Belgium, France, Ireland, Luxembourg, Canada, Czech Republic, Italy, Poland, Finland, Sweden, Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland Wednesday 12th December
Greece, Turkey, Australia, New Zealand, Caribbean, Central and South America Thursday 6th December
Cyprus, Malta, Asia, Far East, Eastern Europe (except Poland, Czech Republic and Slovakia) Monday 3rd December 
Africa, Middle East Friday 30th November

 

How much does delivery cost?

Delivery Method Order Value Delivery Charge

UK expedited delivery

1-2 working days. ORDER BY 12PM

Any £9.95

UK standard delivery

3-5 working days

£0.00 - £49.99

£3.95

Over £50.00

FREE

Europe standard delivery

5-7 working days

£0.00 - £49.99

£11.95

£50.00 – £99.99

£20.00

£100.00 - £149.99

£25.00

£150 and up

£45.00

Worldwide standard delivery

5-7 working days

£0.00 - £49.99

£13.95

£50.00 – £99.99

£25.00

£100.00 - £149.99

£40.00

£150.00 - £200.00

£60.00

£200.01 - £349.99

£100.00

£350.00 and up

£150.00


Orders are dispatched from our UK warehouse Monday to Friday. 

How do I know if my order has been posted?

You will receive an email from us as soon as your order has been posted.

Can I change the delivery address after I have ordered? 

If your order has not yet been dispatched please contact us on +44 (0)20 7219 3890 or shop@parliament.uk so we can change the delivery address.

Do deliveries need a signature? 

Most UK deliveries do not require a signature. Deliveries to overseas addresses, however, will often require a signature. 

Will I have to pay import duties if ordering from abroad?

If you order for delivery outside the UK, your order may be subject to import duties and taxes. These are charged when your order arrives at its destination. You will be responsible for paying these.

The Houses of Parliament Shop does not have any control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

You must comply with all applicable laws and regulations of the country from the country you are sending to. The Houses of Parliament Shop will not be liable for any breach of any such laws.

Returns

How do I return an item?

To return an item, please contact us on +44 (0)20 7219 3890 or shop@parliament.uk.

Our returns policy is 28 days. If more than 28 days has passed since your purchase, unfortunately we won’t be able to offer you a refund or exchange.

To be eligible for a return the item must be unused and in the same condition that you received it. It must also be in its original packaging.

To process your return, we require a receipt or proof of purchase or confirmation email.

If you would like to return an item over £50 we suggest using a trackable postage service.

Do I have to pay for postage to return items?

You will need to pay for postage to return items. Postage costs are non-refundable. The amount we refund you will be minus the postage costs.

When will I know if I can get a refund?

Once we receive and check your returned item, we will send you an email to let you know whether or not we are able to refund it.

If we are able to refund you, your original payment method will be automatically credited within 28 days.

If after 28 days you haven’t received your refund please contact your bank as it may take some time for the refund to be processed. 

If you still have not received your refund, please contact shop@parliament.uk

I have received a damaged item, what should I do?

Please keep the damaged item and contact us on +44 (0)20 7219 3890 or email shop@parliament.uk 

Can I return my order in store at Houses of Parliament shop? 

Yes, please contact us on +44 (0)20 7219 3890 or email shop@parliament.uk to let us know that you would like to return the item in store. Please note that we only accept returns to our Houses of Parliament Shop on 12 Bridge Street, Monday to Friday.

Can I exchange an item?

We only replace items if they are damaged or faulty.  If you need to exchange it for the same item, please contact us on +44 (0)20 7219 3890 or email shop@parliament.uk where we can arrange the return of your product.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.